Troubleshooting

Correctly fitted and maintained shower enclosures should provide years of trouble free operation and an excellent showering experience.  However, in the event of a problem occurring please read the following trouble-shooting guide to identify and remedy the most common installation faults:

Smooth Operation

• Ensure that a suitable tray has been installed as per the manufacturer’s instructions.
• Ensure that the base is level and 90 degrees to the wall.
• Ensure wall surfaces are level and true.
• Ensure that no excess silicone or debris is blocking door closure.
• Check that the minimum and maximum adjustments of this product correspond to the dimensions of the aperture.
• Adjust bottom roller bearing screws by quarter of a turn, checking the door operation after adjusting each screw. (Does not include Bath Screens or Pivot Enclosures)

Leakages

• Check the enclosure as been sealed as per the fitting instructions, using the correct and appropriate sealant for the application.
• Do not seal along the bottom of the inside of the frame where it sits on the shower tray, as this allows water to drain back into the tray.
• Ensure the appropriate time has lapsed for the silicon seal to cure before using the shower enclosure.

Concealed fixing cover will not fit

• Ensure the wall posts have been secured correctly as per the fitting instructions.
• Ensure that the correct size screw head is used.
• Ensure the fixing cover has not been twisted during fitting.
• Ensure plastic washer have not split.

Please Note: Before contacting our Customer Service Team please ensure the shower enclosure has been fitted, as per the fitting instructions supplied.